Frequently Asked Questions
Everything you need to know about shopping with Trenbe
Are all products on Trenbe authentic?
Yes, we guarantee 100% authenticity for every item. Our team of expert appraisers conducts a rigorous multi-stage inspection process before any product is listed.
How long does international shipping take?
Typically, international orders are delivered within 7 to 14 business days. Delivery times may vary depending on the destination country and customs processing.
What is your return policy?
We offer a 7-day return window from the date of delivery. Items must be in their original condition with all Trenbe security tags and designer packaging intact.
Are customs duties and taxes included in the price?
For most regions, duties and taxes are calculated at checkout. Please refer to the specific product page for 'Duty-Inclusive' labels to avoid unexpected fees upon delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets depending on your shipping region.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's website to monitor your shipment in real-time.